Colorful Notebooks

Frequently Asked Questions

 

Q: Where are you located?

We are located in downtown Kensington across the street from the Kensington train station. 
Patients may park on the street or in the bank or train station parking lots across the street. 
We are located on the third floor above The Sweat Shop gym and NiMaSte Yoga.  
Your therapist will meet you in the waiting area.

Q: What is the cost of treatment for physical therapy?

The cost of each 50-minute treatment session is $180.  The cost for a 50-minute evaluation is $230.  Venmo, cash, or check are preferred; Visa or MasterCard credit cards are accepted.

Q: What insurances are accepted?

Kensington Physical Therapy is considered and out-of-network provider.  While payment is due at the time of service, most of our patients rely on receiving insurance reimbursement.  We bill usual and customary PT codes and will make sure patients receive documentation necessary to receive the maximum reimbursement available. We advise our patients to contact their insurance companies to confirm their coverage for out patient, out-of-network, physical therapy visits.

Q: Do I need a prescription from my physician in order to be treated?

In the Maryland, patients do not need a physician prescription to receive physical therapy treatment.  However, your insurance company may require a physician referral for reimbursement of PT services.  If you plan to submit a claim for your PT visits, we advise you to ask your insurance carrier if they require a MD referral

Q: How should I prepare for my first appointment?

Please fill out and bring with you the attached new patient forms.  Also, please bring or wear loose and comfortable clothing.

Q: What if I need to cancel an appointment?

When you schedule an appointment with our practice, that time is reserved solely for you.  When an appointment is missed without cancelling within a 24 hour time period the practitioner does not have the opportunity to offer that time to someone else in need of services. Missed appointments can also interfere with a client’s progress in treatment.  To ensure that we can best meet the needs of our clients, it is our policy that patients are responsible for all appointments that they have scheduled.  Patients who choose not to attend, or those who cancel their appointments within 24 hours, are still responsible for these appointment times. The following policy therefore applies to cancellations:  24 hours notice is required to cancel each appointment you have scheduled. Any late cancellations or missed appointments will be charged the full amount of the regular visit.  Fees for missed appointments or late cancellations are expected at or before the patient’s next scheduled appointment.  Insurance does not cover these fees.